Technical Support

System Requirements (iOS)

  • iOS Version: 14.0 or later
  • Compatible Devices: iPhone 8 or newer, iPad Pro (2018+), iPad Air (3rd gen+), iPod Touch (7th gen)
  • Storage: Minimum 2.5 GB free space
  • Internet: Required for initial download, iCloud sync, and in-app purchases

Frequently Asked Questions (FAQs)

Q: The game crashes on launch. What should I do?

A: 1. Ensure your iOS version meets the requirements. 2. Restart your device. 3. Reinstall the game (backup progress first via iCloud). 4. Clear unused storage (minimum 2.5GB required).

Q: I can't download the game from App Store.

A: 1. Check your internet connection (Wi-Fi recommended). 2. Verify your Apple ID region is supported. 3. Ensure your device has enough storage. 4. Update iOS to the latest version.

Q: My game progress is missing.

A: 1. Ensure you're logged into the same Apple ID used for gameplay. 2. Check iCloud sync is enabled (Settings > [Your Name] > iCloud > Hexbound Echo: Rupture). 3. Contact support with your player ID (found in Settings > Account).

Q: In-app purchases are not showing up.

A: 1. Restart the game and check your internet. 2. Verify purchase history in App Store (Settings > [Your Name] > Media & Purchases > View Account > Purchase History). 3. Contact Apple Support for billing issues, or our team with your purchase receipt.

Q: The game is lagging or freezing.

A: 1. Close background apps to free up RAM. 2. Lower graphics settings in-game (Settings > Graphics). 3. Ensure your device is not overheated. 4. Update the game to the latest version.

Q: How do I turn off game notifications?

A: Go to your device Settings > Notifications > Hexbound Echo: Rupture, then toggle off "Allow Notifications".

Q: How do I change the game's language?

A: The game automatically uses your device's system language. To change it, go to your device Settings > General > Language & Region, then change your iPhone language.

Q: How do I adjust the game's sound or music volume?

A: In the game, go to Settings > Audio, then adjust the Music and SFX sliders to your preference.

Q: Can I play the game offline?

A: Yes! Most of the game's features work offline. You will only need an internet connection for initial download, iCloud progress sync, and in-app purchases.

Q: How do I delete my game account and data?

A: You can delete your data directly in the game: Go to Settings > Account > Delete My Data. Alternatively, you can contact our support team with the subject "Account Deletion Request" to process your request.

Submit a Support Ticket

Contact Us

If you cannot find a solution to your problem, please feel free to contact our support team directly:

When contacting support, please include:

  • Your full name
  • Device model and iOS version
  • Game version (Settings > About)
  • Detailed description of the issue (including error messages)
  • Screenshots/videos (if applicable)